• Project Collaboration Program
• Tooling Maintenance and Management
• After-sale Service

Bonteck's growth and prosperity are generally attributed to many partners for their assistance, which has developed into a variety of modes of cooperation. Project collaboration program is carried out majorly based on the customer’s mind for the product per se. The development of many products in a customized mode extends to multiple management-oriented improvements.

Our cooperation project is led by a project supervisor, technical groups, and designated production and administration departments. They have overall responsibility for development progress and schedule control. With an efficient use of resource and cost management, we aim to create the required quality. The productivity supremacy strongly depends on supply chain coordination, excellent communication and management. As a result, under a cooperation program, only with excellent compatibility, we can create high diversity.

• Tooling Maintenance and Management :

Tooling conditions are highly related to product quality. With respect to the tooling observation, we perform regular testing and routine maintenance on all tooling sets developed in Bonteck to ensure the mold operation. If a tooling has come to its guarantee life cycles, we will commence repair or reopen job with a full understanding from the customer.

Tooling investment and development represents the trust of our customers. Under the premise of trustful relationships, we are obligated to guarantee a care service for the the direct / indirect customer assets.

As its tailor-made design, customized character, created for particular needs, we believe customer satisfaction is directly related to the market reaction to the product. For that reason, providing a good and fair after-sale service is an absolute mission.

Our after-sale service includes :

• Follow up feedback on customer satisfaction  
• Tracking merchandise delivery status
• Providing design feasibility proposal
• Product function test
• Product repair and return process

When individual customers have special needs due to particular product natures, we also offer special services. In addition, if the products themselves have security concerns, or if they are safety-related such as brake parts and repair kits, we implement a sound tracking system as part of the service.